1. Use of Website

• You must be at least 18 years old to place an order or make a purchase through our website.
• You agree to provide accurate and complete information when submitting an order or enquiry.
• You must not use our website for any fraudulent, unlawful, or unauthorised purpose.
• All website content, including text, images, graphics, logos, product descriptions, and designs, is the property of Dreamz Tours & Travels or its respective content owners and may not be copied, reproduced, or distributed without prior written permission.

2. Products & Descriptions

• Dreamz Tours & Travels offers a curated selection of souvenirs inspired by the culture, traditions, and craftsmanship of North East India and other regions of India.
• Our product range may include organic teas, traditional handloom silks, shawls, tribal wooden crafts, Buddhist artwork, handicrafts, and other cultural keepsakes.
• Some products are handcrafted or naturally sourced. Minor variations in colour, texture, pattern, size, or appearance may occur and shall not necessarily be considered defects.
• We make every reasonable effort to display accurate product descriptions, photographs, origins, and specifications. However, actual products may differ slightly from their online representations.
• Product availability, descriptions, and specifications may change without prior notice.
• The authenticity and origin details of products are based on the information available to us from the respective suppliers, artisans, or sourcing partners.

3. Orders & Booking Enquiries

• Customers may submit product orders through the Souvenir section’s booking/enquiry form or through other communication channels provided on our website.
• Submission of an order enquiry does not automatically constitute a confirmed purchase.
• Orders will be considered confirmed only after availability, pricing, applicable delivery charges, and payment arrangements have been communicated and accepted by the customer.
• Customers must provide accurate product selections, quantities, contact details, and delivery addresses.
• Dreamz Tours & Travels reserves the right to reject, cancel, or refuse an order due to product unavailability, incorrect information, suspected fraudulent activity, or other reasonable business-related circumstances.
• Any changes to an order after confirmation will be subject to approval by our team.

4. Pricing & Payments

• All product prices displayed on the website are listed in Indian Rupees (INR ₹) unless otherwise specified.
• Prices are subject to change without prior notice. However, confirmed orders will be charged at the agreed price.
• Shipping and delivery charges are additional and will be communicated to the customer before order confirmation.
• Any applicable taxes, duties, or additional charges will be communicated wherever relevant.
• Payment methods and payment instructions will be shared by our team during the order confirmation process.
• Orders may be processed only after the required payment has been successfully received and verified.

5. Shipping & Delivery

• Dreamz Tours & Travels aims to deliver souvenir products safely to the delivery address provided by the customer.
• Shipping and delivery charges are extra and will depend on the destination, product size, weight, and courier service.
• Estimated delivery timelines will be communicated during order confirmation.
• Delivery timelines are indicative and may vary depending on the customer’s location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.
• Customers are responsible for providing a complete and accurate shipping address and contact number.
• Tripwithdreamz shall not be held responsible for delivery failures or delays caused by incorrect addresses, unavailable recipients, courier partners, or circumstances beyond our reasonable control.
• Customers are advised to inspect their products upon delivery and report any damage or incorrect items promptly.

6. Cancellation, Returns & Refunds

• Cancellation requests must be communicated to Dreamz Tours & Travels as soon as possible.
• Orders may be cancelled before dispatch, subject to confirmation from our team.
• Once an order has been dispatched, cancellation may not be possible.
• Returns or replacements may be considered in cases involving damaged, defective, incorrect, or significantly different products.
• Customers must notify us of any such issue within 48 hours of receiving the product, along with relevant photographs or supporting evidence.
• Products must be returned in their original condition and packaging, wherever applicable.
• Refunds or replacements will be reviewed on a case-by-case basis and processed after verification and approval.
• Refund timelines and applicable procedures will be communicated to the customer.
• Products damaged due to improper handling after delivery, normal wear and tear, or customer misuse may not qualify for returns or refunds.

For complete details, please refer to our Return & Refund Policy.

7. Limitation of Liability

• Dreamz Tours & Travels makes reasonable efforts to ensure the accuracy of product information and the proper functioning of its website.
• We shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or purchased products, to the extent permitted by applicable law.
• We are not responsible for delays, losses, or damages caused by third-party courier services or circumstances beyond our reasonable control.
• Nothing in these Terms shall exclude or limit any consumer rights or legal remedies that cannot be excluded under applicable Indian law.

8. Intellectual Property Rights

All content displayed on the Dreamz Tours & Travels website, including logos, branding, photographs, graphics, written content, layouts, and designs, is protected by applicable intellectual property laws.

No person or organisation may reproduce, distribute, modify, or commercially use any website content without obtaining prior written permission from Tripwithdreamz or the respective rights holder.

9. Third-Party Services

• Our website may contain links to third-party websites, payment providers, courier services, or other external platforms.
• These third-party services operate independently and may have their own terms, conditions, and privacy policies.
• Dreamz Tours & Travels shall not be responsible for the content, security, policies, or services of external websites or platforms.
• Customers are encouraged to review the applicable terms before using third-party services.

10. Indemnification

You agree to indemnify and hold harmless Dreamz Tours & Travels, its owners, employees, representatives, and business partners against claims, liabilities, damages, or expenses arising from your misuse of the website, fraudulent activities, violation of these Terms, or infringement of any third-party rights.

11. Privacy & Customer Information

• Personal information submitted through our website, including names, email addresses, phone numbers, and delivery addresses, will be handled in accordance with our Privacy Policy.
• Customer information may be used for processing orders, responding to enquiries, arranging deliveries, and providing customer support.
• We will take reasonable measures to protect customer information against unauthorised access, misuse, or disclosure.

For further information, please review our Privacy Policy.

12. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of our website, products, or services shall be subject to the jurisdiction of the competent courts in Guwahati, Assam, India, subject to applicable laws.

13. Changes to Terms & Conditions

Dreamz Tours & Travels reserves the right to modify, update, or revise these Terms & Conditions at any time without prior notice.

Any changes will be published on this page along with the updated “Last Updated” date. Continued use of our website or services after such changes have been published will constitute acceptance of the revised Terms, to the extent permitted by applicable law.